Particularly, when the company is losing ground to its competitors and falls on hard times, the goodwill it has earned over the years plays a major role in keeping the company afloat. That goodwill is important is evident from the fact that it is shown as a separate head in the accounts books of any company. It is an asset that never depreciates and, in fact, is always valued at a premium. Every business today is conscious of the image that it portrays of itself to the outside world and makes an extra effort to earn goodwill in the society. For instance, corporate houses have begun to allocate separate funds as part of their Corporate Social Responsibility (CSR). These funds are employed to benefit the society in various ways constructing hospitals, schools, old age homes, welfare programmes and so on. They realize that by doing so they will build goodwill for the company in the society which will add great value to their businesses and differentiate them from their competitors. The high investments made by the business houses in such programmes are offset by the high rate of return, both tangible and intangible, that the business is likely to earn over several years in the future and thus, makes for a good business decision. At an individual level, goodwill is created over a period of time by being a trustworthy, reliable and kind person. Such a person will be respected wherever he/she goes and is more likely to be offered help if needed than a person with no goodwill or a bad reputation. The peculiar feature of goodwill is that it spreads rapidly through word of mouth. The reputation or the goodwill that the person has in the society will influence the society's perspective and behaviour towards the individual. Therefore,